Introduction
At JS-Studio, we are committed to providing high-quality digital workshops and tutorials. We understand that sometimes things don’t go as planned, so we’ve outlined our refund and returns policy to ensure a clear and fair process for all our customers.
Refund Eligibility
Refunds are available under the following circumstances:
- Technical Issues: If you experience technical issues that prevent you from accessing the purchased content and our support team is unable to resolve the issue within 7 days, you are eligible for a full refund.
- Incorrect Purchase: If you accidentally purchase the wrong workshop or tutorial, please contact us within 48 hours of the purchase. We will review your case and, if eligible, offer a refund or exchange.
- Content Not as Described: If the content significantly differs from the description provided on our website, you may request a refund within 14 days of the purchase date.
Non-Refundable Circumstances
Please note that refunds are not available in the following cases:
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing a digital product.
- Partial Use: If you have accessed or partially used the content, a refund may not be applicable.
- Expired Requests: Refund requests made after the stated timeframes will not be considered.
Requesting a Refund
To request a refund, please contact our customer support team with the following details:
- Your full name and email address used for the purchase.
- The order number and date of purchase.
- A detailed explanation of the issue or reason for the refund request.
Our team will review your request and respond within 5-7 business days. If approved, the refund will be processed to your original payment method within 10 business days.
Exchanges
In some cases, we may offer an exchange for another workshop or tutorial of equal value instead of a refund. Please contact us within 48 hours of purchase if you would like to request an exchange.
Contact Information
For any questions or concerns regarding our refund and returns policy, please reach out to us. We are here to assist you and ensure your satisfaction with our products.